I went for my first service today. At a MyCar tyre and auto. Here is I interesting experience I wish to share. I arrive

Chr0 · Post by **Chr0** » Mon Sep 18, 2023 8:00 am

I went for my first service today. At a MyCar tyre and auto. Here is I interesting experience I wish to share. I arrive at 830am and told that the car would be available at 1100am .I ask what do they need to do on a electric car. They replied a lot of special updates and check a lot of things due to being the first one.. I decided to stay out of curiosity. The car got inside. Never went on the hoist. The technician open the bonnet.. seem to plug something inside the car near the driver seat.. at 915 the car was ready.. and got told it is good to go.. surprise he said no update was needed with those one contrary to first guy. Then got given a list of the things he apparently done.. check my comments.. and beware

Michael · Post by **Michael** » Mon Sep 18, 2023 8:04 am

How much did they charge to not do anything?

Garry · Post by **Garry** » Mon Sep 18, 2023 8:09 am

They're just doing what legacy car dealers have been doing for years. That's how they make a profit.

Wayne · Post by **Wayne** » Mon Sep 18, 2023 8:15 am

Was this the 5k free service? Mine took 1.5hrs.

Chris · Post by **Chris** » Mon Sep 18, 2023 8:15 am

Which my car branch?
Ours needs 5k service but haven’t done it yet.

Bruce · Post by **Bruce** » Mon Sep 18, 2023 8:25 am

This is why I'm hesitant to buy byd. Tesla don't suffer from this.

Terry · Post by **Terry** » Mon Sep 18, 2023 8:38 am

Store?

Rhys · Post by **Rhys** » Mon Sep 18, 2023 8:40 am

A lot of the hand written comments on the invoice are just wrong and people should just ignore them. Safe to say that the OP is not a mechanic.

Ian0 · Post by **Ian0** » Mon Sep 18, 2023 9:41 am

Just don't go back to MyCar.

Chr0 · Post by **Chr0** » Mon Sep 18, 2023 9:41 am

I have to say. Despite the discrepancies between the list and the actual work. (No fault to my car) , its the list that need to be worded or update to reflect what actually gets done. So no warranty issue in the future may arise. My car have done an amazing job. Check what was done.. etc. Even contacting me directly to explain and compensate. BIG 👍 to MYCAR for the way it is being dealt. My faith in them as been fully restore. Noone is perfect nor any new system .. but one thing for sure is that those guys are committed to provide the best service they can. Going back there to finish any missing items.